Review+for+Final

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Careers in the Hospitality and Tourism Industry

Chapter 3- The Restaurant Business
 * General manager- responsible for overall management of front- and back-of-the-house operations
 * Assistant manager- supervise day-to-day operations
 * Closing manager- the last to leave the restaurant and checks security, sanitation, and preparations for the next day's service
 * Cashier- handle money, returns change to guests, reports the receipts and may prepare bank deposits

Chapter 4- The Hotel Business
 * Guest service agent- a hotel staff member who performs all of the functions of a desk clerk/agent, concierge, and valet
 * Night auditor- the hotel staff member who does the night audit and balances the guests' accounts each evening
 * Concierge- helps guests make arrangements for transportation, restaurant reservations, event reservations, and entertainment tickets, and advises guests about activities in the area
 * Groundskeepers and Attendants- Maintains and upgrades the exterior of the facility by landscaping the property

Chapter 5- The Tourism Business
 * Tour escort- accompanies a group on a tour and is responsible for the efficient operation of the entire tour
 * Tour guide- hired at specific destinations to provide detailed commentary on particular sights or destinations
 * Tour host- provides assistance when guests arrive at a destination and answer questions, recommend dining option, and offer transportation alternatives
 * Flight attendant- makes announcements, does meal and/or beverage service, and handles boarding procedures

Chapter 6- Destination Marketing
 * Intermediary- an agent who does not work directly for a travel provider but sells his or her products for a fee
 * Travel agents- responsible for knowing current fares and pricing structures, package promotions, rules and regulations, travel warnings, and emerging destinations
 * Tour operator- assembles and markets many travel products as a travel package that is promoted to the public for one all-inclusive price

Chapter 7- Sports, Events, and Entertainment
 * Marketing director- sports facilities employ marketing directors who are involved with designing various marketing materials, coordinating promotions, and buying advertising
 * Booking director- works in large facilities with a general manager to rent the facility to teams, entertainers, or organizations
 * Operations director- responsibilities of the operations director include coordinating and supervising shows and events. this person controls labor, scheduling, repairs, and maintenance
 * PR Facility director- responsible for showcasing the facility and its offerings and creating positive relationships with the community and media